Are You a Thought Hoarder?

It has been suggested that we experience between 50,000 – 60,000 thoughts a day — and that 95% of these thoughts are the very same recurring thoughts we have entertained before.  Now that’s a lot of re-runs!  I am not sure where these statistics come...

Covid-19 and the Cost of Social Isolation

Betty is 97. Lives in an Assisted Living Facility. Must receive and take all her meals alone in her room. Has not participated in any group social activities for approaching 3 months now. Has had no physical contact with family, friends, or co-residents for almost 3...

Coronavirus Scams

Coronavirus Scams Difficult and stressful times bring out demonstrations of great compassion and altruism. Unfortunately, these times also present a rich opportunity for scammers and fraudsters to take advantage of uncertain situations and vulnerable persons. The...

Getting To The Essence of Customer Loyalty

Do they Love You — or Are You Just Convenient?  I think about customer loyalty every day.  What are we doing right that keeps our members happy and loyal and what are we missing that causes others to leave?  When we do crack the ‘magic formula’ how...